May 17, 2024
Dear Client,
VT Markets value your trading experience and funds security. Effective on May 21, 2024, we are implementing Two-Factor Authentication (2FA) verification measures for Cryptocurrency addresses and E-wallet withdrawal methods.
Here’s the recommended 2FA software download link:
Microsoft Authenticator Download Link (iOS)
Google Authenticator Download Link (Android)
Search “Google Authenticator” on WeChat to download.
Important notice update:
To protect the security of your funds, when you apply changes to your personal information, your withdrawal function will be temporarily restricted as follows:
• Changing registered phone/email or 2FA: 48-hour withdrawal restriction
• Changing the personal account password/trading password: 24-hour withdrawal restriction
If your withdrawals are restricted due to the above reasons, please wait for the specified time before re-submitting your request.
Thank you for your patience and understanding about these important changes.
If you have any questions, our team will be happy to answer them. Please send an email to [email protected] or contact our customer service online.
